FAQ

turtleWhat type of pets do you serve?

About 90% of my clients have cats or dogs. I also have experience caring for birds, fish, and many other small animals.

How can I make reservations for service?

(310) 795-9051  westlapetsitting@gmail.com

All calls and emails are returned within 24 hours. For urgent care, please write ‘urgent’ in the subject line of an email and/or send me a text message at the number above.

I live outside your service area. Can you still serve me?

The areas I currently serve are Bel Air, Beverly Crest, Beverly Hills, Beverlywood, Brentwood, Century City, Cheviot Hills, Culver City, Hollywood, Ladera Heights, Malibu, Marina del Rey, Mar Vista, Pacific Palisades, Palms, Pico-Robertson, Playa del Rey, Playa Vista, Rancho Park, Santa Monica, Sawtelle, Venice, West Los Angeles, West Hollywood, and Westwood. I occasionally am willing to work outside these areas depending on my availability and what your needs are.

What forms of payment do you accept?puppy seat

Cash, checks, and credit cards.

Do you require advance payment, or a deposit?

During your free initial consultation, I will ask for an advance payment for your first service. Once you are an established client, I only require prepayment for monthly dog walking, and overnight service. Established clients are only asked for a deposit if the service will be 7 days or longer in duration, or the service will be during the holiday season. Payment not received within 14 days of invoice date will be considered late and may have additional late fees assessed.

How much advance notice do you require before service?

You should contact me as soon as you have plans so I can add you to my schedule, but usually a few days is enough time to schedule your initial consultation before your service. Once you are an existing client, I can usually work with you on very short notice.

time for a walkI had a last minute trip suddenly come up! Can you help me?

I will always try to help you on short notice, but I cannot guarantee availability.

How long is a standard visit?

My standard dog-walking visit is 30 minutes of walking time (from when I leave with your dog until we return to your home). Longer appointments are also possible. 

Do you offer housesitting service in which you stay at my house all day and night?

Yes, I offer overnight visits in which I spend at least 10 hours at your house overnight plus 3 daily walks (in addition to quick trips outside to use the bathroom) for dogs. For people interested in housesitting without pets, shorter visits are also possible.

What does it mean that you are insured?

westlapetsitting carries a liability insurance policy that will cover up to two million dollars in damages for bodily injury, property damage, personal injury, fire damage, pets who are or injured or lost, vet expenses regardless of negligence, and re-keying of a customer’s home if keys are lost. This protects you from financial loss in the rare event of an accident that may occur while caring for your pet. Full details and proof of insurance are available on request.

kitty shoeWhat does it mean that you are bonded?

westlapetsitting also carries carry a $25,000 bond for the theft, breakage, and mysterious disappearance of the personal property of the pet owner while under my care. This gives you peace of mind that you will be reimbursed if anything is damaged or found missing from your home. Full details and proof of bonding are available on request.

Will I get to meet the person who will be caring for my pets? Will the same person come for each visit?

Yes, you will always start with a free consultation where I will have a chance to meet you and your pets in your home to make sure we are all equally comfortable before finalizing service. This is a time when we can discuss the details of your pet’s care, any concerns, etc., before finalizing service. If you decide to schedule service, this is also an ideal time for me to pick up an extra key from you. Since I currently operate this business by myself, I will always be the one coming for each visit.

Do I need to give you a key to my house?

If I need to enter your home, you will need to provide me with a key. It is easiest to give me a key during the free initial consultation. If you do not have a key ready at the consultation, you will need to get the key to me before service begins.

aggie & judy boxHow will you get my key back to me after the service is completed?

I can leave your key in your mailbox, with a neighbor, or mail it to you. We can also arrange a time to meet.

Can you keep my key on file?

Many of my clients like the convenience of me keeping their keys on file. That way, when you need my services again, all you have to do is call or email; you don’t need to drop off your key. When I keep your key on file, it is stored in a numerical system. Your key is assigned a number, and it does not have your name attached to it. The keys are in a secure, locked key cabinet in a secure building.

What types of medicine can you administer? Do you charge extra to administer medication?

I am able to give all types of medicine to all pets. This includes pills, drops, ointments, lotions and injections. There is no extra charge for administering medication. This is included in my standard prices.

What happens if you become ill or have an emergency that prevents you from caring for my pet? What if I need to schedule care and you’re unavailable?

In the rare event that this happens, I will contact you to discuss options so we can make a new plan you’re happy with. I have several trusted friends in the area who are also licensed and insured as pet sitters who I can refer you to, if necessary. Whatever the situation, you can rest assured that your pet will get the care they need!

What will you do if my pet becomes ill while I am away?parrot

If I suspect that something is wrong with your pet, I will call you at the emergency phone numbers I have on file for you. I will describe the situation with your pet. If you believe the veterinarian should see your pet, I will transport your pet to the veterinarian’s office for examination and treatment. In the event I cannot reach you, I will decide if your pet should be seen by the veterinarian and, if necessary, I will take your pet in for treatment.

What will you do if there is an emergency in my home while I am away?

In the event of flood, fire, burglary, or other emergency, my first priority is the safety of your pet. If there is immediate danger, I will contact the necessary authorities and do whatever I can to keep your pet safe. If there is no immediate danger, I will contact you by phone to see how you would like me to handle the situation and do what I can to minimize damage to your home.

What should I expect when I return home?

You should expect to find your home in the same clean and orderly condition you left it and your pet to be healthy and happy! Depending on when you return and what your wishes are, I can either be there to meet you or leave before you return. If I leave before you return, it’s important to call or email me  to let me know you’ve returned safely and that your pet’s care can be resumed by you. In the event you have an emergency or delay preventing you from being home when you planned, I will make sure your pet receives the care they need.

kitty and mugWhat special steps do you take with a shy cat that hides all the time?

Many cats are shy, especially with new people. If your cat hides, I will ask you to show me their favorite hiding places. I will search your house for your cat to make sure he is only hiding and not injured. Even if your cat hides, I will spend the full visit time at your house. Often a cat that hides on the first visit will come out to get attention on the second visit.

Some cats hide very well. As a result, I may not always be able to find them. When this happens, I will use other evidence to ascertain that your cat is doing well, such as seeing whether food is being eaten and the litter box is being used.

Can you pet sit for my pet that is sometimes aggressive?

During your free initial consultation, if I feel your pet is too aggressive, I will not take the job. I need to make sure that I will be safe or else I won’t be able to keep your pets safe.

Do you walk other people’s dogs at the same time as mine?

Not unless you ask me to and they are close by. Although most dogs are friendly and get along well with others, it is better to keep them to their routines while you’re away.

Can you take my dog to the local dog park or a local trail?

kitty hatYes, I can arrange for outings to a local dog park or other off-leash areas. I will only allow your dog to be off leash where it is legally permitted. Even if your dog is allowed to be off leash, I always use appropriate judgment.

Can you keep my pet at your home or facility instead of coming to my home?

I do not offer any boarding or kenneling facilities. I only provide care at your home. If you need a place to take your pet, you can look for dog and cat boarding or kennels in the area.

Do you do pet sitting for elephants, giraffes, hippos, or zebras?

Not at this time  🙂

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